An Engineering Service Desk (ESD) stands as an integral element within any business operation. Serving as the frontline for addressing and resolving technical issues linked to Operational Technology (OT) systems, an ESD is essential. Without a proficient team capable of mitigating these issues, IT and technical glitches can spiral into significant financial losses. In fact, research indicates that IT downtime due to avoidable issues costs companies an average of $1.5 million annually. When applied to critical OT infrastructure, the costs associated with plant downtime could soar into millions per day!
In our last blog, we emphasized the importance of establishing an ESD specifically designed to offer OT support for critical operational assets. Operational technology, as defined bytrue