In the last few blogs, we’ve discussed that Engineering Service Desks (ESDs) are critical for supporting your Operational Technology (OT) assets. When looking at your OT assets, consider your Data Historians, Human Machine Interface (HMI), Supervisory Control and Data Acquisition (SCADA), and specialized OT/IT systems and applications. The criticality of these assets lends itself to a solid business case for outsourcing the ESD function to a trusted partner. With many options to choose from, don’t get lost in the weeds. Let’s review some ways you can evaluate these partners to see who will serve your needs best. Consider the following to ease your decision making in finding the ESD partner that is right for you.

Experts in Supporting Operational Technology

The first factor when choosingtrue